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Discussion topic: No internet connection
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This message was authored by: Sophie1095
Message posted on 11 Mar 2026 08:21 AM
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No internet connection
I've reset the wifi box and tried to re-connect to tv but it's saying the 'signal is good but could no connect to the internet' even on our phones it won't work
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This message was authored by: JimM1
Message posted on 11 Mar 2026 09:11 AM
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Re: No internet connection
@Sophie1095 What is the sky hub lights showing.
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
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