WiFi issues

[24parker]

We recently got sky wifi 300 but we have issues with it dropping out at the back of the house. This has been an issue with previous providers too but we had a booster with them. I have signed up for WiFi max this morning but should I really be charged for this. Every time I test the WiFi it says it is good but it keeps dropping out on devices.

[TimmyBGood]

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@24parker wrote:

 I have signed up for WiFi max this morning but should I really be charged for this. 

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That's how Sky Broadband chooses to set up its pricing structure.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.