WiFi issues

[TomH3]

Hi,

Ever since we have had Sky Boradband, we've experienced WiFi speeds in 2 bedrooms. This is causing big issues as the upstairs rooms are used for an office space and the other for my sons bedroom. My son continually has issues with his online games lagging or freezing and other general lagging issues when on Teams calls

The download speeds downstairs are 400+ MBPS but in the 2 upstairs bedrooms they are around 10 MBPS, which isn't good enough. This isn't a one off and the issue has been there for years but we can no longer put up with it. 

It's a new build house and not particularly big, so we really shouldn't be experiencing WiFi signal strength issues.

Maybe WiFi boaster will improve the service?

Thanks

Tom

[TimmyBGood]

@TomH3 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.