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Discussion topic: WiFi issues

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Avatar for trevjnk
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This message was authored by: trevjnk

Message posted on ‎10 Apr 2024 10:47 AM

WiFi issues

WiFi keeps dropping in and out
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Avatar for Highlinder
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This message was authored by: Highlinder

Message posted on ‎10 Apr 2024 11:00 AM

Re: WiFi issues

Posted by a Superuser, not a Sky employee. Find out more

@trevjnk Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: JimPhillips

Message posted on ‎10 Apr 2024 11:08 AM

Re: WiFi issues

I appear to be having a similar issue, broadband ordinarily at 25-30Mbps but collapses to less than 1Mbps.  These collapses rectify but can take 5-30mins and occur 5-10 times a day.  This issue was reported to Sky a few weeks ago who responded 'all fixed' with no other detail.  Nothing has changed in my set up or vicinity of the router.

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