WiFi issues

[Anonymous]

Good evening

we recently upgraded to better WiFi to solve the issue of unstable WiFi connection in my sons bedroom. We were told we could be sent a booster or extender free of charge if we were still experiencing issues. We are still experiencing the connection dropping regularly, therefore, please could I request the necessary equipment to improve the problem? 

Many thanks 

Becky 

[caesarome]

Try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

Select "No, I still need help" at the bottom on the above link.

[Daniel0210]

You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.

As you've closed your Community log in you'll need to contact Sky to arrange.