WiFi issues - sluggish

[CMac89]

Moved from Virgin, where I had 300mbps broadband, to Sky around 4 weeks ago. I have gig fibre from Sky, use the exact same devices I did with Virgin however the performance is really sluggish. Websites/Apps slow to load, buffering when streaming. I've ran tests, rebooted router and reset router and nothing is helping. Can't even appear to speak to anyone at sky either. Is this what I've signed up for?

[arcadeavenger]

Hi @CMac89, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.