Had Sky broadband installed on Tuesday, bloke didn't check speeds or anything before leaving. Connection has been unstable since then hub says should be getting up to 900 but we are barely getting 30 on our devices and keep getting booted off the wifi
Posted by a Superuser, not a Sky employee. Find out more
@MackemCat wrote: Had Sky broadband installed on Tuesday, bloke didn't check speeds or anything before leaving. Connection has been unstable since then hub says should be getting up to 900 but we are barely getting 30 on our devices and keep getting booted off the wifi
They would have checked the speed to the router which was (presumably) circa 900Mbps. Speed over WiFi is a totally different proposition and is never guaranteed by any ISP.
Have a look at the following to see if they can resolve your problem easily, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used).
********************************************************** Not a Sky employee ********************************************************** Sky Q with 2GB UHD box wired to the Sky Max router Samsung S95C TV, HDMI to Sonos Beam Gen 2 Sky FTTP 500Mb to Max Hub Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub
