WiFi issue

[MateoPonce]

Yo it's been a week n a half since we set up the new hub and is still giving the same issues than the other one. The net works for a few hours n then it just goes away, its really frustrating n the thing is that we keep paying the goddamn bill n u don't do anything to fix this problem, its really annoying. 

[caesarome]

@MateoPonce 

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.