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Discussion topic: WiFi issue

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This message was authored by: JuKer1

WiFi issue

 

"My Openreach ONT has a solid red

LOS light and no PON light."

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This message was authored by: JanisB2

Re: WiFi issue

Mine has suddenly stopped

This message was authored by: Inzhagi03

Re: WiFi issue

Same here

This message was authored by: Lawton2206

Re: WiFi issue

Here too...

This message was authored by: Claire2112

Re: WiFi issue

Mine also, I rebooted and it came back then 30-40 mins later it went off again

This message was authored by: Kel-1978

Re: WiFi issue

Mines gone too Dd4 area (Dundee/Scotland)
This message was authored by: Angela5273

Re: WiFi issue

Down here too, Lanark, Scotland. Went iff, came back on after half an hour...stated on 15 minutes and iff again.

This message was authored by: Daniel0210

Re: WiFi issue

Posted by a Superuser, not a Sky employee. Find out more

All 
When there are broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided..

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]

▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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