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Discussion topic: WiFi issue

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This message was authored by: Jayne06_

Message posted on ‎25 Feb 2025 10:51 PM

WiFi issue

Just had a new router following broadband issue. Since then every time my partner enters the house with his mobile phone, our son's PlayStation goes off line. If my partner turns his WiFi off, my son can reconnect his console. It's like my partners WiFi overrides the PlayStation?? Hope that makes sense. Any ideas?
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This message was authored by: Chrisee

Message posted on ‎26 Feb 2025 07:20 AM

Re: WiFi issue

Posted by a Superuser, not a Sky employee. Find out more

@Jayne06_ sounds like an IP address clash. Has the phone been set up with a fixed IP address? If it has ensure the hub is set to reserve that address and not issue it to another device. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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