WiFi isn’t working

[Reece_115]

The WiFi has just randomly stopped working on all my devices but it says everything is okay on the testing 

[AmethystLH]

Same here. No help on the checker either. Green, orange, green, orange are my lights on the router. Happened to me the other day as well

[JRM03]

Mines doing the exact same. Trying to use phone and TV and it's just cut everything off but all lights are green on boxes and I've tried restarting them then they go back to green and have same issue over and over again.

[LouiseMurphy]

My WiFi is the same just flashing green

[Kev4n]

Yup I'm the same. 2 orange lights on my sky router. 

[Reece_115]

I've tried restarting it in a few different ways and nothing is working 

[Kev4n]

This happened to me last month too at around the same time in the morning. Sky app says everything is good on the service checker etc. No internet to hub though? Not ideal when you want to watch Yellowstone after work. Bed it is. Hopefully be fine in the morning. 

[Sassy69]

WiFi & phone line down 

When first going on to check it does say all ok but then doing the other check it says phone line down as well as WiFi. 

Did the famous turn everything off 

Still made no difference 

Hence on here. 

[Shabby1864]

yup exact same, keeps cutting v on and off has been since aboit 00:30. its now off again

[Sassy69]

Mine is working after going through the step by step again. 

Not that I did anything different to before. 

Apart from turn all off again. 

[Daniel0210 · Accepted solution]

All,

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[Trudi_j-]

Mine too I've tried the usual test etc, but no wifi

[Mags81]

Yet again no WiFi

[Daniel0210]

@Trudi_j- @Mags81 

See my post from earlier. 

[Navs71]

No this did not help why is it so difficult to speak to an actual person, it's 9.30 on Friday night and my WiFi just stopped working???!! I need it to be fixed tonight