WiFi is not working

[Anna91]

Hello, unfortunately, my WiFi is not working now, there have been multiple instances like that this month. No connection for a few hours. Could you please let me know the reasons for these temporary issues and if there is a way to prevent this from happening moving forward. Thank you!

[Mr+Flibbles+86]

Hi there @Anna91 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @Anna91 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks