WiFi / internet

[Stu2407]

The WiFi / internet signal over the past 2 days has been intermittent. 
More often than not there hasn't been any signal.

[cookiemonsteruk]

@Stu2407 

Do the lights on the router change to amber or off

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Stu2407]

The router had no lights on . It was intermittent Wednesday night & off all day Thursday causing massive issues for our business. 
It's working this morning 

[TimmyBGood]

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@Stu2407 wrote:

 causing massive issues for our business. 

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This forum is for the Sky domestic broadband service, which has no particular service level guarantee or any alternative routing in the event of cable failure.

For business purposes you'd be advised to use a business broadband product with failover to cellular data.

https://business.sky.com/products-and-services/business-broadband/secure-4g-backup/ 

[Stu2407]

It effected people connecting us by phone personal and business.
When electricity goes down they make it a priority and minimum message indicating approximately the time it would back. With internet no communication what's so ever ! 

Poor service ! 

[TimmyBGood]

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@Stu2407 wrote:

When electricity goes down they make it a priority and minimum message indicating approximately the time it would back.

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Yes: that would be because electricity supply is regulated nationally as a critical service and broadband is not.