WiFi good signal poor

[Ajp24]

All tests say WiFi is good but signal to phone and laptop are just 'ok' and neither are working

[jamesn123]

@Ajp24 

What do you mean by not working exactly?

[Ni24]

I am working remotely as I usually do from my laptop but cannot connect to the Wi-Fi 

all I keep receiving is no internet secured 

I have spoken to the IT department within my company who have adviced me all is ok there end and I  connected to there vpn 

I am unable to work or finish an important presentation without internet 

please advise as a matter of urgency 

Thank you 

[jamesn123]

@Ni24 

You are not speaking to Sky, this forum is mainly customer to customer based.

Is it just your laptop not getting an internet connection or all your devices? If its all, what lights are showing on your hub? Have you tried running the line test on the My Sky app?

[Ni24]

Hi James 

just my laptop my phone is working fine 

I have all 3 green lights on the router 😤

[Ni24]

And the test run has come back  all ok 

[jamesn123]

@Ni24 

Is your Sky Shield enabled? If so try disabling it. Otherwise I'd recommend going back to your IT department as if your phone is working fine this suggests there is no issue with your Sky connection.