Discussion topic: WiFi gone down
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Message posted on 27 Jun 2025 02:17 AM
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WiFi gone down
The WiFi has just been turned off for the last 2 hours, the 4th light on the hub is orange and the rest are green. I have a newborn baby in this home and this is not acceptable.
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Message posted on 27 Jun 2025 05:34 AM
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Re: WiFi gone down
It could be overnight maintenance taking place.
If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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