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Discussion topic: WiFi gone down

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This message was authored by: LewisAvison

WiFi gone down

The WiFi has just been turned off for the last 2 hours, the 4th light on the hub is orange and the rest are green. I have a newborn baby in this home and this is not acceptable.

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This message was authored by: caesarome

Re: WiFi gone down

Posted by a Superuser, not a Sky employee. Find out more

@LewisAvison 

It could be overnight maintenance taking place.

 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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