WiFi extremely slow

[Julie4690]

Since changing to Sky broadband super fast my WiFi signal is only one 1 bar and is really slow. I have to disconnect from WiFi regularly to connect and/or improve speed which is eating into my data and is unacceptable. What can I do? I am finding it really difficult to speak to someone to explain and obtain some help/advice.

[HiHowAreYa]

Hi, what device are you using so I can check it's specifications.

[Julie4690]

This happens with both my iPhone SE and my husbands IPhone 15,  I have attached a photo of the tests which shows my phone on 1 bar

[HiHowAreYa]

Hi, can you login to your sky hub, and disable the 5G WiFi. test and report back.

[Julie4690]

I have no idea how to log into my sky hub. Please advise

[HiHowAreYa]

Open your web browser and type into the address bar 192.168.0.1

Login name : admin

Password is either on the back or bottom of the router.

[Julie4690]

Thank you, I have managed to log on, how do i disable 5g?

[Julie4690]

Hello, are you able to advise how to disable the 5g please

[Julie4690]

I have managed to find out how to disable by googling the answer myself, what report would you like? I don't see any difference in my connectivity