WiFi extender

[Caz104]

Hi, does anyone know how I request a wifi extender from Sky please? 

[Lisa-P1987 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[shoetal]

I am also trying to see how i can get a wifi extender but struggling to find on the website thanks

[Caz104]

Hi, unfortunately I was advised you can only get one by agreeing to an increased monthly fee and by subscribing to WiFi max. 

[Chrisee]

@Caz104 that is correct Sky only provide extenders to customers who pay extra for WiFi Max see https://www.sky.com/help/articles/sky-wifi-max

[Seankm88]

So what was the answer? I have black spots in my home, just upgraded to Sky Max and it's still the same.. how do I get an extender from Sky? 

[Caz104]

Sky will only supply them if you increase your subscription costs I'm afraid. I wasn't prepared to do this so purchased a mesh system instead. It's worked perfectly since then, but sadly Sky weren't interested in helping without an increase in monthly costs. 

[Caz104]

Just read you actually have max, so they may help you with extenders. You need to speak to customer service. 

[PClifford]

How can I get a WiFi extender  sky q box dropping connection to sky mini box  since sky Q box moved 

[JimM1]

@PClifford Take a look at the link below and say what sky hub you have from the pictures you see! 2nd one is about the matching booster's!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

[PClifford]

Thanks 👍🏻