WiFi evening drop out

[spearos1]

Every night our WiFi drops out. If my husband or teenage kids fall asleep watching YouTube etc they end up using all of their data. I get that we can change our phone setting however my issue is the WiFi drop out. I pay a lot of money for 24hour WiFi and I don't expect this to happen every night. Surely this is an issue sky should resolve and I should be compensated for the loss off data. 

[Daniel0210]

@spearos1 

What times are we talking about? Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

There's no compensation for short term loss of service or use of mobile data.