0

Discussion topic: WiFi error and Unresponsive/ Slow

Reply
This message was authored by: ROJ

WiFi error and Unresponsive/ Slow

On my Sky App, it says problem with WiFi (yes, it feels very unresponsive and slow) - yet, when conducting test through the App, it says no issues found - why say there's an issue, feels like there's an issue- then report no issue??

Reply

All Replies

This message was authored by: Chrisee

Re: WiFi error and Unresponsive/ Slow

Posted by a Superuser, not a Sky employee. Find out more

@ROJ there. Are limits to what Sky tests can tell you so you are better trouble shooting WiFi issues yourself. Use a mobile phone and run a simple speedtest (loads of apps but Ookla or Fast work quite well) at various points around your home. You are kikely to see quite a lot of variation as WiFi signals lose power eaxh time they pass through axsolid object and are blocked by metal. Another yseful app is WiFi Sweetspots that measures the speed of the WiFi link to the hub in your home rather than the speed back to a server somewhere on the internet.

 

Moving your hub so it is not on the floor or behund kit can help a lot but in msny homes you will need somecform of booster or extender to get fast wifi in rooms away from tge hub.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply