WiFi dropping out

[Louise147]

The WiFi keeps dropping out every few minutes and has done for days. I have followed all the instructions from the sky help section and changed Ethernet cable from open reach box to router! Keeps dropping out on all devices. Speed check fluctuates from zero to 120mbs? In a nutshell, nothing stays connected for longer than 5 mins and we haven't altered anything in the house since the WiFi was installed years ago! Thanks in advance. Louise

[Addie15]

Hi there,  @Louise147. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.