Wi fi

[Colin158]

It says it's wi fi is connected but we can't watch any films or catchup only what's been recorded and normal sky channels 

we've turned everything off and rebooted 

we've checked all leads and still can't connect 

[Addie15]

Hi there, @Colin158. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.