Discussion topic: WiFi dropping out
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 19 Jul 2026 08:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
WiFi dropping out
Hi, our WiFi is dropping out on the daily! I run all the checks and it says there's no issue. We have ultrafast broadband and a booster box. Any advice?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 19 Jul 2026 08:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi dropping out
Hi @Kezzad76, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Message posted on 02 Aug 2026 06:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi dropping out
Hi thankyou for your previous response. I went through the chat and moved some items to see if this helped and it did appear to for a week or so. We still had some drops which lasted a few seconds but generally came back on again. The issue has been worse again over the past few days and the TV every night loses connection and it asks us to reboot the router. Whilst I don't mind doing this occasionally, every night is becoming an issue. We can be sat next to the router and it makes no difference, the Wi-Fi will still drop. When this happens the checks through the sky app tells me everything is fine. Can i get further help please?
Message posted on 02 Aug 2026 06:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi dropping out
Our WiFi keeps dropping out on a regular basis
Message posted on 02 Aug 2026 08:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: WiFi dropping out
New customer and the WiFi frequently drops out throughout the day
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page