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Discussion topic: WiFi dropping out upstairs

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Avatar for GlenCharman
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This message was authored by: GlenCharman

Message posted on ‎10 Sep 2025 07:24 PM

WiFi dropping out upstairs

We have your new fibre connected and working today but when we go upstairs we lose WiFi. Can we get a couple of boosters sent out to remedy the problem?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎10 Sep 2025 07:55 PM

Re: WiFi dropping out upstairs

Posted by a Superuser, not a Sky employee. Find out more

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

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