20 Aug 2024 11:59 AM
20 Aug 2024 03:55 PM
Posted by a Superuser, not a Sky employee. Find out more@Sarahm19861110 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below. The information from the service checker is historical.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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