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Discussion topic: WiFi dropping in and out
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This message was authored by: Sarahm19861110
Message posted on 20 Aug 2024 11:59 AM
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WiFi dropping in and out
WiFi, It constantly drops in and out and sky's broadband checker always says its working fine even when it isn't. Don't really know what to do tbh and thinking about just cancelling the contract and taking the hit money wise
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 20 Aug 2024 03:55 PM
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Re: WiFi dropping in and out
@Sarahm19861110 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below. The information from the service checker is historical.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
If someone has helped give them Like.
If you have found this solution helpful please tick this as the answer.
If you have found this solution helpful please tick this as the answer.
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