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This message was authored by: Deedy

WiFi dropping constantly

For the last few days, the WiFi connection to the internet will only connect for a minute or two before dropping again. Devices have been restarted but this has not fixed the issue

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This message was authored by: caesarome Answer

Re: WiFi dropping constantly

Posted by a Superuser, not a Sky employee. Find out more

@Deedy 

Do these devices have a good wifi signal as a poor signal in certain rooms is something that can cause this so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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This message was authored by: caesarome Answer

Re: WiFi dropping constantly

Posted by a Superuser, not a Sky employee. Find out more

@Deedy 

Do these devices have a good wifi signal as a poor signal in certain rooms is something that can cause this so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Did this answer not help you?

Reply