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Discussion topic: WiFi dropping connection with Samsung mobile

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This message was authored by Joey18 This message was authored by: Joey18

WiFi dropping connection with Samsung mobile

Samsung a54 phone keeps dropping connection to sky max hub router. All other devices in home connected ok. any suggestions please ?

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: WiFi dropping connection with Samsung mobile

Posted by a Superuser, not a Sky employee. Find out more

@Joey18 check the phone's settings as many newer phones havecan option on by default tgat switches them to use mobillecdata if it is faster than WiFi look for something like WiFi assist in the mobile data settings.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: WiFi dropping connection with Samsung mobile

Posted by a Superuser, not a Sky employee. Find out more

@Joey18 check the phone's settings as many newer phones havecan option on by default tgat switches them to use mobillecdata if it is faster than WiFi look for something like WiFi assist in the mobile data settings.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Joey18
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This message was authored by Joey18 This message was authored by: Joey18

Re: WiFi dropping connection with Samsung mobile

Thanks but no success. Our samsung tv won't  keep a wifi  connection either. I spent over an hour with sky tech support who tested speeds. I'm getting 19 mbps, others in the house getting 150 mbps all of us 4 metres from hub. Sky are sending out 3

extenders to boost strength.  Never had issue with our old BT router. Any other help appreciated.@chrisee

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