I'm not getting on to sky glass and not internet on my phone

[Jajapink]

I can't connect to sky glass and can't get the internet on my phone

[TimmyBGood]

@Jajapink 

If the internet connection is down then it's inevitable that Glass isn't going to function.

First thing to try is basic Hub troubleshooting: check the lights and then reboot it (remove and replace power lead)

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub