Broadband
0

Discussion topic: I'm not getting on to sky glass and not internet on my phone

Reply
Jajapink
What's this?
This message was authored by Jajapink This message was authored by: Jajapink

I'm not getting on to sky glass and not internet on my phone

‎06 Oct 2024 09:13 AM

I can't connect to sky glass and can't get the internet on my phone

Report post
Post 1 of 2
126 Views
Reply
0 Likes
Reply

All Replies

TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I'm not getting on to sky glass and not internet on my phone

‎06 Oct 2024 09:26 AM - last edited: ‎06 Oct 2024 09:31 AM

Posted by a Superuser, not a Sky employee. Find out more

@Jajapink 

 

If the internet connection is down then it's inevitable that Glass isn't going to function.

 

First thing to try is basic Hub troubleshooting: check the lights and then reboot it (remove and replace power lead)

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 2
115 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion