WiFi dropped

[Jacklloyd]

Got no connection to my WiFi 

[Dimps76]

Same here although the checker states everything's fine. Done the usual...off and on but not worked???

[Cat3091]

Mines the same too done all the usual restart and service checker and says everything is working as it should but clearly it isn't 🙄

[SimonP73]

Same here.. the service checker has 1 job to do and it's obviously doing it wrong!

[tharper03]

Also got issues. Voice light orange. 

Checker says nothing wrong Lmao

[Ric21]

I'm up in Scotland. Checker is good, but down detector says otherwise.  Restarting router didn't help. 

[ML2630]

Same issue here. The box is showing 2 green lights (power & WiFi) and 2 orange lights (internet & voice). I run the tests and it's coming back that everything is working properly. I'm hoping it's just a short term issue and is fixed soon. It is weird though that it's saying there's no issues in the area, but everyone's having apparent issues across the board.

[Daniel0210 · Accepted solution]

All

Any broadband issues between midnight and 7am could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.

[Chazzle]

This is down for me this morning. Anyone else still seeing issues?

[Skyline6]

Same here

[caesarome]

@Skyline6 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker

If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.