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Discussion topic: WiFi doesn’t work

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This message was authored by: Ruby02

Message posted on ‎19 Aug 2025 08:22 AM

WiFi doesn’t work

We've recently set up our new WiFi and it doesn't work. It says it's connected and then says no internet connection. 

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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎19 Aug 2025 10:11 AM

Re: WiFi doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Ruby02 check the lights on your Sky hub and follow the steps here https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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