0

Discussion topic: Sky broadband not allowing any social media sites to load but Smart tv works fine

Reply
This message was authored by: Madchef90

Sky broadband not allowing any social media sites to load but Smart tv works fine

Can someone help! 
 
My sky broadband connection is shocking. All devices in the household was working for. When trying to use social media, then one day all of a sudden it stopped loading all social media and poor connection! With sky customer services being no help whatsoever saying oh it's just the phone. Well we all have new current model phones and tablets. 

and then expecting me to pay above the odds for it when I'm not getting a connection is beyond me. Have thought of refusal of payment until issue sorted. 

Reply

All Replies

This message was authored by: Chrisee

Re: Sky broadband not allowing any social media sites to load but Smart tv works fine

Posted by a Superuser, not a Sky employee. Find out more

@Madchef90 check the wetting of Sky's Broadband Shield in the My Sky app or website as if set to too low an age it will block social networks.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for Madchef90
Level 1 icon
Topic Author
This message was authored by: Madchef90

Re: Sky broadband not allowing any social media sites to load but Smart tv works fine

Yup. Tried that. Still no luck! Just been on the phone with customer service again! And they've booked an engineer! Absolutely useless service. Worst broadband provider I've ever been with 

Reply