WiFi doesn’t work

[Klaudiak]

The wifi doesn't work. 

[KB29]

Me too, quite annoying now tbh been doing this recently, slow internet and it working at all

[Lisa489]

Seems to be doing this a lot doesn't seem fair paying all this money for it to be constantly going down 

[Sean99999967e7456]

No internet and therefore no landline now we have been forced to fibre **bleep**. So I am a vulnerable disabled adult with no way to get help once I run out of mobile phone credit. **bleep** smy, should have cancelled them after all.

[Chrisee]

Hi loss of conection between midnight and 5am is often caused by essential maintenance work which is done overnight to cause the minmum inconvenience.

@Sean99999967e7456  If anyone using full fibre needs guaranteed 24/7 connection for safety reasons they need kit that can fall back to using a mobile connection. Sky should have discussed with you whether you had suitable back up mobile phone etc you could use during an outage or power cut. If they did not do that raise a formal complaint see How to make a Sky complaint | Sky Help | Sky.com. The switch to fibre is not being driven by Sky its a decision by Openreach to decommission the analogue phone system but that transfer has to be done safely hence the requirement  to take customers through a script about available emergency back up.

If you haven't already done so also register your additional needs with Sky's accessibility team https://skyaccessibility.sky/#