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Discussion topic: WiFi doesn’t work

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This message was authored by: Ronny2

WiFi doesn’t work

WiFi not working

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This message was authored by: caesarome

Re: WiFi doesn’t work

Posted by a Superuser, not a Sky employee. Find out more

@Ronny2 

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.


If this is of no help give Sky a call to report it to them.

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This message was authored by: JimM1

Re: WiFi doesn’t work

@Ronny2 What's not working, the wireless wi-fi signal from the hub you cannot see it, is it only one device or all off them!

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This message was authored by: Ronny2

Re: WiFi doesn’t work

It's all reporting good but not working. What's their number?

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This message was authored by: Ronny2

Re: WiFi doesn’t work

WiFi is not working on any of my devices. The WiFi hub is just not working, no green lights.

This message was authored by: JimM1

Re: WiFi doesn’t work

@Ronny2 Number is below see the need more help, they are closed now so you need to call tomorrow.

 

https://www.sky.com/help/home

 

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

 

 

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