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Discussion topic: WiFi doesn’t work on top floor

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This message was authored by Dan68 This message was authored by: Dan68

WiFi doesn’t work on top floor

Hi, I've just setup my broadband as my router just arrived,, the ONT is under the stairs so that's where the router Is. 
I live in a three story new build and the wifi is terrible as you get to the third floor, and doesn't even connect once you enter the third floor rooms. 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: WiFi doesn’t work on top floor

Posted by a Superuser, not a Sky employee. Find out more

@Dan68 

 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these.  Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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