Sky hub ont

[Jack291]

New sky hub arrived today. On the box the activation date is 03/04/24 however I received a text to say it was already activated. I have connected it to my openreach ONT correctly. My PON light won't stop flashing on the ONT and the only lights I have on the hub are power and WiFi, not internet. Anyone help? It's a brand new flat that we've just moved into and we're desperate to get it sorted. Do I just need to wait till tomorrow after the activation date on the box? Or is it openreach 

[Highlinder]

@Jack291  Are you able to post an image of what the front of the ONT looks like to see what the lights are doing on the front? If today is your activation day it can take up to midnight for data to flow.

[Jack291]

Can't figure out how to send a photo. 

on the ONT the lights are: 

POWER light is solid green 

ONT light is flashing green 

LAN light is solid green 

LOS is off

hope this helps 

@Highlinder 

[Highlinder]

@Jack291  Would the one that is flashing is this happening slowly and looking at the lights is this being the light on the ONT be the second green light looking from left to right?

[Jack291]

 

[Jack291]

The light that says PON 2nd from the right is the one that is flashing 

[Jack291]

@Highlinder 

[TimmyBGood]

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@Jack291 wrote:

Do I just need to wait till tomorrow after the activation date on the box? 

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You'd have to do so before Sky would let you log a fault.

[Jack291]

Okay thanks for your help, will just have to be patient for today then!