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Discussion topic: Sky hub ont

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This message was authored by Jack291 This message was authored by: Jack291

Sky hub ont

New sky hub arrived today. On the box the activation date is 03/04/24 however I received a text to say it was already activated. I have connected it to my openreach ONT correctly. My PON light won't stop flashing on the ONT and the only lights I have on the hub are power and WiFi, not internet. Anyone help? It's a brand new flat that we've just moved into and we're desperate to get it sorted. Do I just need to wait till tomorrow after the activation date on the box? Or is it openreach 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky hub ont

Posted by a Superuser, not a Sky employee. Find out more

@Jack291  Are you able to post an image of what the front of the ONT looks like to see what the lights are doing on the front? If today is your activation day it can take up to midnight for data to flow.



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Jack291
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This message was authored by Jack291 This message was authored by: Jack291

Re: Sky hub ont

Can't figure out how to send a photo. 

on the ONT the lights are: 

POWER light is solid green 

ONT light is flashing green 

LAN light is solid green 

LOS is off

 

hope this helps 

@Highlinder 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Sky hub ont

Posted by a Superuser, not a Sky employee. Find out more

@Jack291  Would the one that is flashing is this happening slowly and looking at the lights is this being the light on the ONT be the second green light looking from left to right?



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Jack291
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This message was authored by Jack291 This message was authored by: Jack291

Re: Sky hub ont

image.jpg

Jack291
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This message was authored by Jack291 This message was authored by: Jack291

Re: Sky hub ont

The light that says PON 2nd from the right is the one that is flashing 

Jack291
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This message was authored by Jack291 This message was authored by: Jack291

Re: Sky hub ont

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Sky hub ont

Posted by a Superuser, not a Sky employee. Find out more

@Jack291 wrote:

Do I just need to wait till tomorrow after the activation date on the box? 


You'd have to do so before Sky would let you log a fault.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Jack291
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This message was authored by Jack291 This message was authored by: Jack291

Re: Sky hub ont

Okay thanks for your help, will just have to be patient for today then! 

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