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Discussion topic: WiFi disconnects

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This message was authored by: Andy713

WiFi disconnects

My mobile is disconnecting from my home WiFi continuously and I have to go into settings every time to reconnect it.

can someone suggest something to fix this issue 

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This message was authored by: jamesn123

Re: WiFi disconnects

Posted by a Superuser, not a Sky employee. Find out more

Hi @Andy713 

Are any other devices suffering an issue like this or just your phone? What make and model is it?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: Andy713

Re: WiFi disconnects

It's the only device with the problem an iPhone 13SE running on the latest software update 26.7.1

This message was authored by: Me134

Re: WiFi disconnects

Posted by a Superuser, not a Sky employee. Find out more

@Andy713 wrote:

It's the only device with the problem an iPhone 13SE running on the latest software update 26.7.1


I'm strictly Android but try the following

 

• Open Settings > Wi-Fi.
• Tap the blue "i" (info) icon next to your Sky network.
• Toggle off both Private Wi-Fi Address and Limit IP Address Tracking.
• Ensure Auto-Join is toggled on

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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub
Pair of TP-Link Deco BE65's in AP mode used for main WiFi access, main Deco hardwired to Max hub

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