WiFi disconnects

[MattELlis1]

Hello I've recently got sky WiFi but keep noticing it keeps disconnecting from WiFi to 4g for a few seconds constantly the overall WiFi seems be ok but the disconnect is quite annoying 

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[LiamM1990]

I have this issue too. Twice I've been told someone will reach out and it never happens.

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[LiamM1990]

Nobody has reached out 

[lainys]

Good Morning MattELis1. 

I hope you're doing well. I will arrange for a private message to be sent to you today. 

Thank you 

Lainy
 

[LiamM1990]

Nobody has reached out 

[meg19]

im having the same issue since upgrading my speed & getting a new router, constant dropouts on the wifi but my work computer (connected via ethernet cable) stays stable throughout 

[Me134]

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@meg19 wrote:

im having the same issue since upgrading my speed & getting a new router, constant dropouts on the wifi but my work computer (connected via ethernet cable) stays stable throughout 

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Firstly, unplug the hub for 10 minutes and then reboot, hopefully a channel rescan will find a less congested wifi channel.

Have a look at the following to see if they can resolve your problem easily if no success with the above, you can also use the MySky app. If not you may need to consider either the Sky WiFi Max add-on package or perhaps purchasing a 3rd party mesh system (which remains yours regardless of ISP used and would be my own personal choice).

To check on local outages.
https://www.sky.com/servicechecker

To run the local checker.
https://www.sky.com/help/articles/broadband-diagnostic-start (do run all tests)

Helpful articles that explain the basics.
https://www.sky.com/help/articles/broadband-speeds-explained
https://www.sky.com/help/articles/broadband-tips-when-working-from-home

Link for Sky WiFi Max
https://www.sky.com/broadband/wifi-max