WiFi cutting out constantly and is slow

[Aimee51]

We had our sky broadband installed on the 26th June and since then it's constantly been disconnecting from our devices and being incredibly slow. We have having to turn devices on and off all the time to just get it to work and then it's a weak connection. 

I asked the technician who had messaged to check how things were going to ask if the fact they installed it in the under stairs cupboard would affect it, he said no but your help page about connectivity specifically states not to put it in a cupboard. 

we have switched to yourselves from virgin media where are box was installed in the living room and although we had a lower speed package with virgin it was actually very fast. 

we don't feel so far we've gotten our moneys worth and would really like the issue to be fixed please. 

[JimM1]

@Aimee51 Do your self a favour and work out what is required to get the hub out off the cupboard, your installer has made the most stupid mistake putting it in there in the first place.

If you say what hub you have and what service or where you see the connection plugged into the back off the hub will say what you need to do. Link below shows you the current hubs!

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

[JimM1]

@Aimee51 Also for you .....

Place your router in a central, unobstructed location to ensure you have a strong Wi-Fi signal throughout your home.

Aim for the center of the most important area of your home.

If you have a home with multiple floors, consider which floors you frequent the most.

Keep your router in an open space away from concrete/brick walls, electronics, water and microwaves.

Raise your router up to allow the signals to transmit to every area of your home.

https://www.howtogeek.com/428216/where-to-place-your-router-for-the-best-wi-fi-speeds/