WiFi constantly dropping

[Kandice1]

WiFi, won't stabilise and keeps dropping. The checker is incorrect as it keeps saying there is a connection when clearly the WiFi is not working and all tests and checks have been done with no changes. Still have no WiFi and can't work!

[Daniel0210]

@Kandice1 
Wi-Fi is the connection between devices and your router. Broadband is the internet connection provided by your ISP to your dwelling.

If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby
https://www.sky.com/servicechecker
This should determine if there's an identified fault affecting multiple households.

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Its worth adding that for customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support.