Terrible terrible wifi speeds

[Jackbarton]

I have had problems since joining sky. My guarentee is 44.9Mb/s, I can't get past 8Mb/s right now, I have had both sky technicians round and even openreach to progress my issues. I was told there was nothing they could do until the scaffolding in my building is gone, which it isn't, but even then I was still averaging 24Mb/s which is much better than the 0.9Mb/s I just got on the app. Please can this be looked into or a guarentee that my monthly bill will be greatly compensated due to the poor numbers I am receiving. I would atleast like to be back to 20+ while I wait for the scaffolding to go 

[TimmyBGood]

---

@Jackbarton wrote:

 My guarentee is 44.9Mb/s

---

That's presumably the Guaranteed Minimum Download Speed, which relates to the cabled connection as far as the Sky Hub and not WiFi coming from it.

[Jackbarton]

Yea however I use Ethernet so should be the best it can be

[TimmyBGood]

@Jackbarton 

You can claim a one-month subscription refund for speed falling below the GMDS, but there's no option to bargain for a partial fix.