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Discussion topic: WiFi connectivity

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This message was authored by: Antotron

Message posted on ‎09 Sep 2025 06:34 PM

WiFi connectivity

Since we have upgraded to sky fibre, my smart plugs, ring door bell won't connect to the wifi.

 

i suspect it's because 2.4ghz isn't enabled or working.

 

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This message was authored by: TimmyBGood

Message posted on ‎09 Sep 2025 06:40 PM - last edited: ‎09 Sep 2025 06:41 PM

Re: WiFi connectivity

Posted by a Superuser, not a Sky employee. Find out more

@Antotron 

 

All current Sky Hub models broadcast the same SSID on both 2.4Ghz and 5Ghz simultaneously by default.  Some devices struggle with this, and some cannot handle the WPA3 encryption used as a default by the white Max Hub and new Gigafast+ Hub.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Antotron

Message posted on ‎09 Sep 2025 10:44 PM

Re: WiFi connectivity

It's a black hub, it wasn't changed when we changed to fttp but that's when everything started not to work.

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