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Discussion topic: Sky's service checker

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This message was authored by: odlaw

Sky's service checker

I'm experiencing lagging when gaming and buffering when streaming so why is Sky's service checker saying I'm getting 515mbs when 3 different online checkers are saying I'm barely getting 150?!?!
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This message was authored by: TimmyBGood

Re: Sky's service checker

Posted by a Superuser, not a Sky employee. Find out more

@odlaw wrote:
why is Sky's service checker saying I'm getting 515mbs when 3 different online checkers are saying I'm barely getting 150?!?!

Are you 'checking' from a wireless device?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: odlaw

Re: Sky's service checker

Hi 👋,  yes the 3 tests where from my mobile and the sky test from the my sky app on my phone. All the devices in the house are wireless, I don't have anything connected via  ethernet.

This message was authored by: TimmyBGood

Re: Sky's service checker

Posted by a Superuser, not a Sky employee. Find out more

@odlaw 

 

Then the results you are seeing are for the local WiFi: the Sky checker (including in their app) shows speed delivered over optical fibre and ethernet cable as far as the Hub, not WiFi from it (which is always zero Mbs on the other side of a few walls)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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