0

Discussion topic: WiFi connection to box keeps dropping

Reply
This message was authored by: Emma_C

WiFi connection to box keeps dropping

The WiFi works perfectly well on all devices except for the Sky box and mini box. It keeps losing connection which then means I cant use any apps etc I have called up before and spent over an hour with someone as we reset all the settings and it worked well for a week or two but now its happening daily.
Reply

All Replies

This message was authored by: JimM1

Re: WiFi connection to box keeps dropping

@Emma_C What sky Hub are you connecting to with the sky Q/mini combo currently, if sky Max then you need to do it different way from the norm than if you use a sky Broadband Hub!

Avatar for Emma_C
Level 1 icon
Topic Author
This message was authored by: Emma_C

Re: WiFi connection to box keeps dropping

It is a sky max box. Its just frustrating as this has been on going for about a year. I dont have time to call up and spend hours on the phone to them to sort it out for a few weeks.

This message was authored by: JimM1

Re: WiFi connection to box keeps dropping

@Emma_C Then call sky, have them send a Satellite engineer with a sky Broadband Booster to sort out the wireless mesh between the sky Q box and the sky mini, otherwise find a way to Ethernet connect the sky Q and the sky mini to the sky Max Ethernet port by yourself!

Reply