WiFi connection issues

[Nicole130]

My WiFi has been very temperamental over the past few weeks. Someone came out to service it and change the wires. This corrected the internet for a few days and it has gone back to being temperamental and doesn't work more often then it works. Please can you help identify next steps as it's been over a month now and I've been paying for internet that hasn't been useable! Thanks

[caesarome]

@Nicole130 

Try rebooting your broadband hub at the mains, if this doesn't fix it then give this a try:

Try running this line test to see if it finds any faults:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.