WiFi connection issues, Sky Q & mini boxes plus boosters will not connect

[Anneeme20]

Since reporting an issue with the incoming line 2 weeks ago, which was fixed last week (we were advised that there was a damaged cable 50m away from our property), we have struggled to maintain any WiFi connections. The Sky Q main box and therefore mini boxes do not connect to the Internet plus the booster will not connect either. Connection for other devices, phones etc, constantly drop out.

[Tom-W19]

Hi @Anneeme20 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147