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Discussion topic: WiFi connection issues, Sky Q & mini boxes plus boosters will not connect

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This message was authored by Anneeme20 This message was authored by: Anneeme20

WiFi connection issues, Sky Q & mini boxes plus boosters will not connect

Since reporting an issue with the incoming line 2 weeks ago, which was fixed last week (we were advised that there was a damaged cable 50m away from our property), we have struggled to maintain any WiFi connections. The Sky Q main box and therefore mini boxes do not connect to the Internet plus the booster will not connect either. Connection for other devices, phones etc, constantly drop out.
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This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: WiFi connection issues, Sky Q & mini boxes plus boosters will not connect

Posted by a Sky employee

Hi @Anneeme20 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom
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