WiFi connection constantly dropping

[Karlw]

I don't know what the problem is but my WiFi keeps dropping out of connection It's so frustrating Im currently paying £22 a month for nothing I am very angry and disappointed with this extremely poor service

[JimM1]

@Karlw What have you done about it etc, have you called sky there is nothing on the Forum!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

and / or this!

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

[Karlw]

Please can you give me the direct tel number using my mobile i don't have sky talk

[JimM1]

@Karlw There is no direct number to call, and sky operates from 8am to 8pm, you do have sky talk on your sky Broadband, every line they do has it, and 150 from your landline phone will get you there! Numbers for sky are not allowed to be published on the Forum!

[Karlw]

I don't have a landlines phone set

This is so bloody complicated 

I have zero tech abity to be honest its a nightmare for someone like me. Why can't they just have a customer service centre point where I can contact them. 

[JimM1]

@Karlw See this link below, post number 4, and call us but the number just may not show up until 8 am tomorrow morning for you!

https://helpforum.sky.com/t5/Broadband/Moving-Home/m-p/5080372