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[Jaybee3]

Hi, box has green light and router also does. Have gone through troubleshooting and can't resolve. SKY TV working fine. Anyone able to advise?

[JimM1]

@Jaybee3 See the link below it has all the information you need!

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

And this also if you need.

Optical Network Terminal | Sky Help | Sky.com | Sky Help | Sky.com