When on settings it's on connecting to the internet and it's dropping in and out. When it says not connected it then comes up as there is a problem with broadband.
@derek+1966 Do you see anything at the sky hub or ONT if you are FF connected, see the link below! Your picture has to be cleared and approved so it is just not an instant view for it!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at! https://www.sky.com/help/articles/hub-lights-explained-start
