WiFi/broadband issues

[Crackham]

Good afternoon We are having huge issues with the WiFi. My hub is syncing at only 10 Mbps down / 0.3 Mbps up with 90 dB attenuation. This indicates a line fault — and we are hoping you can run a line test and escalate to Openreach? Could you help please? Many thanks

[GD1]

@Crackham  No one on the community can run any line tests or book appointments with Openreach.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.