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Discussion topic: WiFi being slow

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This message was authored by: ZoeBuckton

WiFi being slow

Getting 0.3-1.5mbs most of the day for the past 2 days 

any advise ?

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This message was authored by: JimM1

Re: WiFi being slow

@ZoeBuckton Run the service checker, expand the broadband with > and see what your 30 day history is like!

 

https://www.sky.com/servicechecker

 

Sample below just look at post 4.

Service Checker bars
https://helpforum.sky.com/t5/Broadband/Broadband-speeds-reported-versus-actual/td-p/5171393

 

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This message was authored by: ZoeBuckton

Re: WiFi being slow

It doesn't seem to show me my 30 day history ? Just the speed as I check it 

This message was authored by: JimM1

Re: WiFi being slow

@ZoeBuckton You probably have a serious line fault then, either call sky direct and have them test or try it yourself!

 

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

 

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